"I work for a large South African ISP, and I couldn't believe my ears at this one today....
Cust: I'd like to cancel my account with you - I'm going to join XYZ (our main competitor)... Me: That would be our Billing dept, Ma'am, but may I ask why you want to leave us ? Cust: I want another Internet - I'm bloody bored with your Internet, and I want another one. Me: Uh...exactly what about our Internet is boring, ma'am ? (hoping to find out what the heck she's talking about) Cust: I know your Internet backwards - I've been to your shopping page, your support forum, etc, etc, etc about 300 times... Me thinks: (lightbulb!) She's never surfed outside our site - she thinks that's all there is ! Me: Uh, Ma'am......try this first, please....." -from http://www.techtales.com/ttales1098.html
2 comments:
I bet Bush uses his cdrom as his coffee cup holder.
This was probably him...
"I work for a large South African ISP, and I couldn't believe my ears at this one today....
Cust: I'd like to cancel my account with you - I'm going to join XYZ (our main competitor)...
Me: That would be our Billing dept, Ma'am, but may I ask why you want to leave us ?
Cust: I want another Internet - I'm bloody bored with your Internet, and I want another one.
Me: Uh...exactly what about our Internet is boring, ma'am ? (hoping to find out what the heck she's talking about)
Cust: I know your Internet backwards - I've been to your shopping page, your support forum, etc, etc, etc about 300 times...
Me thinks: (lightbulb!) She's never surfed outside our site -
she thinks that's all there is !
Me: Uh, Ma'am......try this first, please....." -from http://www.techtales.com/ttales1098.html
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